Damaged or defective on arrival

If your item arrives damaged or defective, email help@sunlido.com within 48 hours of delivery with a photo to qualify for free defect coverage. You'll get a free replacement or full refund — usually with no need to return the item, and any return shipping is on us.

Extended Defect Coverage (optional add-on)

If you added "Defect Coverage" at checkout, your protection against manufacturing defects is extended to 3 months (90 days) from the date of purchase.

1-Year Warranty (optional add-on)

If you added the "1-Year Warranty" at checkout, manufacturing defects are covered for 12 months from the date of purchase (free repair, replacement, or refund at our discretion).

Proper use & care (keeps your coverage valid)

Sunlido products are inflatable leisure items. Coverage applies to genuine manufacturing defects only — not misuse, accidents, or normal wear. Please:

• Don't exceed the stated maximum weight capacity.
• No jumping, diving, bouncing, standing, or rough play.
• Keep away from sharp objects, pet claws, abrasive surfaces, and open flames.
• Inflate firmly but never over-inflate; avoid long periods fully inflated in strong direct heat/sun.
• Rinse, dry, and deflate for storage; keep away from harsh chemicals.
• Always supervise children — this is not a flotation safety device.

Refunds

Approved refunds go back to your original payment method within 5–10 business days (your bank may take longer to post it). Gift cards and final-sale items are non-returnable.